Okay bazi Privacy Policy — Your Data, Our Responsibility

1 Introduction & Scope

Okay bazi ("we", "us") is an online gaming and betting platform serving users in Bangladesh and other approved regions. This privacy policy explains how okay bazi collects, uses, and safeguards your personal information.

This policy applies to okay bazi's website, mobile application, and all digital services. Information you provide through any channel — email, live chat, or phone — is also covered under this policy.

• This policy applies to all registered users of okay bazi
• Even without an account, certain information is collected automatically when you visit the site
• This policy does not apply once you navigate to a third-party website or service
• Okay bazi is strictly for users aged 18 and above

2 What Information We Collect

Okay bazi only collects information that is necessary to provide its services. Below is a detailed breakdown of what data is collected and why.

3 How We Collect Data

Okay bazi collects information in several ways. You have the right to know how each method works.

• Information Provided Directly: Information you provide directly by filling out the registration form, submitting KYC documents, contacting support, or participating in surveys
• Automatic collection: While you browse the site, your IP address, device information, and browsing patterns are collected via cookies and similar technologies
• Payment operator: Transaction-related information is received from payment processors during deposits or withdrawals
• Verification Services: Information may be received from third-party identity verification services as part of the KYC process
• Public Sources: Publicly available information may be used for verification purposes to help prevent fraud

4 Purpose of Data Use

Data collected by okay bazi is used only for specific, legitimate purposes. All purposes are clearly outlined below.

• Account management: To handle registration, verify logins, and maintain account security
• Payment processing: Processing deposits and withdrawals quickly and securely
• Legal obligations: Compliance with Anti-Money Laundering (AML) and KYC regulations
• Fraud Prevention: Detecting and blocking suspicious activity
• Customer support: Troubleshooting and customer support
• Service improvement: Usage patterns are analyzed to improve your experience on the platform
• Relevant communications: Sending bonus offers, important updates, and security alerts
• Responsible Gaming: Identifying problem gambling and providing support

5 Data Retention & Security Measures

Okay bazi protects your data with the highest standards of technical and organizational security. Our security infrastructure is continuously updated.

• SSL/TLS Encryption: All data transfers across the site and app are secured with 256-bit encryption
• Server Security: Data is stored in secure data centers with strict physical and digital access controls
• Access control: Only authorized personnel can access data, and only when necessary
• Regular Audits: Regular third-party audits of security measures are conducted
• Security breach response plan: In the event of a data breach, users will be notified promptly in accordance with applicable law
• Password hashing: Passwords are never stored in plain text — only encrypted hashes are kept

6 Sharing Data with Third Parties

Okay bazi does not sell your data. However, limited information may be shared with trusted partners where necessary to deliver our services.

• Payment processor: Necessary information is shared with bKash, Nagad, and other payment operators to process transactions
• KYC Verifier: Identity document details may be shared with approved verification services for identity checks
• Law Enforcement: Information may be disclosed to government authorities under a court order or legal obligation
• Technology Partners: Cloud and analytics service providers may process limited data to support platform operations
• Business transfer: In the event of a merger or acquisition, data may be transferred, but this policy will remain in effect

All partners are contractually bound to use your data only for specified purposes and to keep it properly secured.

7 Cookies & Tracking Technologies

Okay bazi uses cookies and similar technologies on its website and app to improve site functionality and personalize your experience.

• Essential Cookies: Used for login sessions, language preferences, and security tokens — the site cannot function without these
• Functional cookies: To remember your preferences and deliver a personalized experience
• Analytics Cookies: To understand which pages get the most traffic and where issues occur — no personal identity is revealed
• Security Cookies: To detect fraud and identify duplicate accounts

8 Your Rights

Okay bazi believes you have full ownership of your personal data. All of your rights are outlined below.

To exercise any of your rights support@okaybazi.app. We aim to respond within 30 days. Some information may be required to verify your identity.

9 Children's Privacy Protection

Okay bazi does not knowingly collect any information from anyone under the age of 18. The platform is intended exclusively for adults.

• Age verification is carried out at the time of registration
• Age is verified as part of the KYC process
• If we discover data belonging to anyone under 18, the account will be closed and the data deleted
• If parents have any concerns, contact support@okaybazi.app immediately

10 How Long We Retain Your Data

Okay bazi does not retain your data longer than necessary. However, certain information must be kept for a specified period to meet legal and regulatory requirements.

• Account Information: For up to 5 years while the account is active and after it is closed
• Financial Records: 5–7 years as required under AML regulations
• KYC Documents: Up to 5 years as required by law
• Communication records: Support chat and email records for 3 years
• Log Data: Security logs for up to 1 year

Once the retention period expires, data is securely deleted or anonymized.

11 Privacy Policy Updates

Okay bazi may update this privacy policy from time to time. We will notify you based on the nature and significance of any changes.

• A "Last Updated" date will always be displayed at the top of the page
• For significant changes, a notification will be sent to your registered email address
• Continued use of the site after any changes constitutes acceptance of the updated policy
• If you do not agree to the updated policy, you may request to close your account

12 Contact

You can reach us for any privacy-related questions, complaints, or rights requests. Our team is able to respond in Bengali.

• Email: support@okaybazi.app
• Live Chat: Support button at the bottom right of the site
• Help Center: help-center Find answers to common questions on this page
• We aim to respond to all requests within 30 business days of receipt